Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a free spins offer that no longer matches what a casino actually pays out? This page explains what we can help with, what we can't, and the best way to get a useful answer.
What we can help you with
Best Casinos Canada publishes independent research on Canadian online casinos, with a particular focus on how welcome bonuses and free spins packages actually work once the fine print is applied. We're happy to hear from readers on topics like:
- Corrections to bonus terms, wagering requirements or free spins counts listed on the site
- Questions about how we arrived at a rating for a specific brand
- Suggestions for Canadian-facing casinos we haven't covered yet
- Feedback on the comparison tables, payment method breakdowns or software provider lists
- General queries about how affiliate links and commissions work on this site
What we can't help you with
We are a review and comparison site, not a casino operator, payment processor or licensing body. That means a few things sit outside what we can resolve directly:
- Account issues — locked logins, verification (KYC) delays or deposit problems need to go to the casino's own support team, since only they have access to your account
- Withdrawal disputes — if a free spins win or cashout is stuck, the operator's support desk or their licensing authority is the correct first point of contact
- Bonus crediting — if a promotion advertised on this site wasn't honoured exactly as shown, tell us so we can check it, but the casino itself has to fix the credit
If you're unsure where a problem belongs, get in touch anyway and we'll point you in the right direction.
Before you reach out about a free spins offer
Most questions we get are about free spins terms, so it's worth checking a few things first — it often answers the question faster than waiting on a reply:
- Check whether the free spins require a deposit or are offered no-deposit, since eligibility rules differ sharply between the two
- Look at the wagering requirement attached to spin winnings — this is usually separate from any deposit bonus wagering
- Confirm which games the spins apply to, since most casinos restrict them to specific slot titles
- Note the expiry window — unused spins or unwagered winnings are typically forfeited after a set number of days
Our Responsible Gambling page also has guidance on setting limits before claiming any bonus, and our Terms and Conditions page covers how the site itself operates.
How to reach us
Use whichever method the site has made available to you on this page or in your account correspondence with us. When you write in, include the casino name, the offer or page you're referring to, and as much detail as you can — screenshots of terms or account messages help us investigate faster. We read every message that comes in, though response times can vary depending on volume, especially around the launch of new promotions when readers are naturally comparing offers more closely.
A note on independence
Best Casinos Canada earns revenue through affiliate partnerships with some of the casinos listed on this site — if you sign up through one of our links, we may receive a commission. This never decides how a brand is rated or ranked, and it doesn't change how we handle a reader's question. If you want to understand more about how we research and score operators, our About Us page sets out the process in full.
Still not sure who to ask?
If your question touches on gambling in a jurisdiction outside Canada, or you were referred here from content about UK-facing sites, our Non Gamstop Casinos UK 2026 page covers that market separately and may be a better fit. Otherwise, send us what you've found and we'll do our best to look into it.